Shipping & delivery

Order confirmation

You get an email the moment your order reaches us. It is the receipt for your purchase and the document we work from, so keep it. If it has not arrived, check your spam folder and then write to support@silverlaneretail.com.

Dispatch times

Orders are dispatched within 1 business day from our warehouse in Sheridan, Wyoming, excluding weekends and public holidays in United States.

Delivery times and cost

Standard delivery is free on every order and arrives 3-5 business days after dispatch. Express and international options, where offered, are shown at checkout before you pay — we do not add charges after the fact.

Carriers and tracking

We ship with USPS and UPS, whichever reaches your address faster. When your parcel leaves us we send a tracking link by email. A parcel marked delivered that you cannot find is treated as lost until the carrier says otherwise — tell us and we will either replace it or refund it.

Getting it to the right place

We deliver to the address you give at checkout. If you spotted a mistake before dispatch, email us immediately and we will correct it where the carrier still allows it. If a parcel is returned to us because the address could not be delivered, we will contact you about resending it.

Damaged or missing on arrival

Tell us within 7 days of delivery and include a photo. We replace or refund damaged and short shipments; you do not need to return a damaged item unless we ask.

Questions

Anything about a delivery goes to support@silverlaneretail.com, with your order number. Nothing in this policy limits your statutory rights.