Help & contact
Talk to the company behind the store
One inbox for every store we run. Send us a note and a person reads it — no ticket mazes, no chatbots.
Email support
support@silverlaneretail.comWe reply within 24 hours, seven days a week. Email keeps a written record of what was agreed, which protects you as much as it protects us — that is why it is the route we use.
Write to supportSpeed things up
- Which store you bought from — the web address, or the name on your receipt.
- Your order number — in the confirmation email we sent you.
- What happened — a photo helps with anything damaged or missing.
- What you want — a refund, a replacement, or an answer. Tell us and we will not guess.
If you are looking for one of these
- Where is my order?
Dispatch times, carriers, tracking and what counts as late.
- Sending something back
How to start a return, time limits and when refunds reach you.
- Your personal data
What we keep, why we keep it and how to ask for a copy or deletion.
- Terms of service
The agreement between you and us when you buy from any of our stores.
Company details
Silver Lane Retail is registered in United States. Postal address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Support is by email only, at support@silverlaneretail.com.